+91-9167105430

Audit Request
Audit Request
Institutional Support

Support for Every
Stage of Your Engagement

Whether you are an existing institution seeking operational support, or a school considering SchooLab360™ for the first time — this page is the right place. Our team is available Monday to Saturday, 9am to 6pm IST.

✉
Email Support
Email
enquiry@schoolab360.com
For detailed queries, document sharing, and formal correspondence. Response within 4 working hours for existing institutions.
✆
Direct Line
Call/WhatsApp
+91-916 710 5430
For urgent operational issues, quick queries, and session scheduling. WhatsApp is the fastest route for existing institutions.
◎
New Enquiries
First Enquiry
Commission a Walkthrough or Assessment
If your institution is exploring SchooLab360™ for the first time, the right starting point is a Private Walkthrough or an Institutional Assessment — not a general enquiry.
Support Hours
Monday – Friday
9:00 AM – 6:00 PM IST
Saturday
9:00 AM – 1:00 PM IST
Sunday & Holidays
Emergency escalation only
For Existing Institutions

Support for Your
Live Infrastructure

If your institution's SchooLab360™ infrastructure is live, here is what our support covers and how to reach the right team for each type of request.

Technical and Operational Issues
Module malfunctions, login issues, configuration problems, data display errors. Contact via WhatsApp (+91-9864201156) for fastest response. Response within 4 working hours. Resolution target within 2 working days.
Educator Certification Support
Questions about your team's certification progress, missed milestone sessions, new staff onboarding into the programme, or assessment scheduling. Contact via email with your institution name and staff member details.
Configuration Changes
Adding new classes or subjects, updating fee heads, modifying user access levels, academic year changes. Email with the change details and your institution name. Changes implemented within 3 working days unless complexity requires more.
NEP Compliance and Reporting
Questions about generating compliance reports, NEP documentation gaps, or upcoming inspection readiness. Email enquiry@schoolab360.com — include your institution name and the nature of the compliance requirement.
Scheduled Reviews
30/60/90-day post-deployment reviews and quarterly reviews are scheduled by our team proactively. If you need to reschedule or request an additional review, contact via email or WhatsApp with your availability.
Engagement Renewal
Renewal conversations are initiated by our team 60 days before your engagement term ends. If you want to begin the renewal conversation earlier, or if your institution's circumstances have changed, contact via email.

Escalation — When Something Is Urgent

For issues that cannot wait for standard response timelines, three escalation levels apply:

Level 1 — Operational
Technical Fault
Module malfunction or configuration error. WhatsApp +91-9864201156. Acknowledgement within 4 hours. Resolution within 2 working days.
Level 2 — Institutional
Significant Concern
Adoption breakdown, management-level concern, or unresolved Level 1 issue. Senior team contact within 24 hours. Review session within 5 working days.
Level 3 — Leadership
Engagement at Risk
Board-level concern or contractual matter. Leadership contact within 24 hours. In-person or video meeting within 5 working days.
Exploring SchooLab360™

The Right Starting Point
for Your Institution

If your institution is considering SchooLab360™ for the first time, a general enquiry email is not the most useful starting point. The two entry points below are designed to give your leadership team a complete and accurate picture of what SchooLab360™ would mean for your specific institution — without obligation.

Both options are available to any institution. Many institutions use both — the walkthrough shows what is possible, the assessment documents where you stand.

Entry Point 01
Commission a Private Walkthrough →
A 45-minute private session where your team sees your institution's infrastructure — pre-configured in your school's identity — before any decision is made.
Entry Point 02
Commission an Institutional Assessment →
A 60-minute structured evaluation producing a written gap analysis of your NEP compliance position and infrastructure effectiveness. Delivered in 5 days. Yours to retain.

Contact us for any other queries

Claim your Free Audit today!

Commission Your School Audit

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+91-9167105430

enquiry@schoolab360.com

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